Help Centre

Answers to the most common GetTravixa questions.

onboarding

Getting Started with GetTravixa

Create an account, complete your applicant profile, and GetTravixa generates a personalised checklist for your destination.

documents

How to upload documents

Go to the Documents page, choose the document type, and drag & drop a PDF, JPG or PNG. Files are validated automatically.

vault

Using the Passport Vault

Store passport scans, IDs and travel insurance in one secure place. Free access shows your most recent document only — an active subscription unlocks the full vault for every traveller's documents.

pricing

Understanding Add-Ons

Add-ons unlock extra features like business letters, translations, itineraries and insurance comparison.

trust

How our weekly audit works

Every week our team reviews official sources for visa rule changes. This is currently an internal check — customer alerts for rule changes are coming soon.

What Applicants Are Saying

Real feedback from Schengen, Canada, UK, and Turkey applicants who prepared their file with GetTravixa.

 

Everything for my Canada visitor visa was submitted online exactly as the dashboard described. No surprises at any step.
The proof-of-funds guidance alone was worth it — I didn't realise my statements needed to cover a full six months.
Cover letter template saved me hours. I just filled in my details and it read like something a professional wrote.

Updated regularly

Get in touch

Contact us

Let's talk

Whether it's a question about your application or a billing issue, the right person will get back to you.

  • Support

    support@gettravixa.com

  • Live Chat

    Available in-app, 24/7

Average response time: under 24 hours

Send us a message

We typically reply within one business day.